Every agent sounds like your best closer, from the first call.
Open the Call Guide on any carrier and the script is already written for that driver: his name, his truck, your price for it and the time where he is. Tap what the driver says and the right answer is on screen before the pause gets awkward.
Three steps, no setup project
How it works- 1
Answer nine setup questions once
Your services, trucks and prices, hours, terms and the documents you need. The script turns your answers into lines agents can say out loud.
- 2
Open the guide on a carrier
The script follows one sales flow: opening, discovery, value and next step. Lines use facts already on file, so agents confirm details instead of asking for them again.
- 3
Tap what the driver says
Objections, questions about contracts or brokers, a polite no. Each reply has an answer and the next likely replies, so the call keeps moving.
What changes on your floor
Why teams use itBuilt for real driver objections
Rate questions, bad past dispatchers, long contracts, already busy. Answers acknowledge the concern, give a reason and make a small ask.
Ends with the right call result
Every ending names the matching call result and a ready note, so outcomes are logged the same way across the team.
Your facts, never invented ones
Proof and driver stories come from your own setup answers. When an answer is empty, the line that needs it is left out.
Improves for every team
KeepCarrier maintains the lines centrally and learns which ones keep drivers talking, so your script gets better without anyone editing it.
- Do admins have to write the script?
- No. Admins answer nine plain questions about the business. KeepCarrier writes and maintains every line, opener and branch, and admins can see exactly what agents will say.
- Does the script work on mobile?
- Yes. The guide opens beside the carrier record on desktop and on a phone, so agents can follow it while they call from their own calling app.
- Is the call recorded?
- No. KeepCarrier records which script lines were used, not the call audio. Calls happen in the calling app your team already uses.
Everything your floor needs, one price per team
Call Guide is included in every plan, with targeting, the Call Guide, Carrier Academy and team reports. Try it with 2 sales agents and 1 dispatcher for seven days, no credit card.