Subscription & Trial Policy

Starter costs USD89/month for 2 working-agent seats; Team USD179 for 5; Scale USD329 for 10. Additional working-agent seats cost USD35/month on every paid plan. Owner/admin management accounts do not consume working-agent seats. Calling-provider charges are separate.

Only Starter has a seven-day trial with a lifetime allowance of 2,000 gross lead allocations across the organization. Weekly resets, released leads and deleted seats do not replenish this trial allowance. Trial eligibility is for the person/business, not each replacement email. Eligible verified applications activate automatically; matching or suspicious eligibility signals can require review. Shared or unverified signals are not proof of fraud. Contact support to appeal. Creating replacement accounts to repeat trials is prohibited.

Requests and receipts do not grant service. Paid access starts only after confirmed payment and recorded activation. Automatic card charging is not offered. The accepted quote shows USD amount due, capacity, recurring total, expiry and any proration. Published quotes are not silently repriced.

Monthly periods preserve the UTC calendar anchor, clamp short months and restore the original day. Established paying customers receive up to 72 hours renewal grace. Trials, first purchases, cancellations and administrative/security holds receive no automatic grace. The exact paid-through and hold deadlines appear in Billing. Notification delivery failure does not extend a deadline.

In-grace renewal continues from the previous paid boundary. Activation after a hold starts a new confirmed monthly period. Early confirmed renewal extends paid-through once. Upgrades use the accepted remaining-period quote. Downgrades apply at renewal only after occupied and reserved seats fit; no users are silently removed. Cancellation ends access at the already-paid boundary and has no renewal grace. Refunds and disputes are reviewed through support; this policy creates no automatic refund promise.

Expired trials, pending payments and overdue holds lock paid workspace services and published organization websites. Sign-in, password recovery, billing/payment requests, sign-out and support/data requests remain available. Stored data is not automatically deleted because access is held. Commercial and acceptance evidence follow the reviewed retention/erasure process. Previously downloaded data, cached third-party previews and calls already handed to another calling app cannot be recalled.

Verification and fraud-prevention evidence includes protected contact/company claim hashes, a first-party device eligibility hint and request velocity controls. This evidence is minimized and protected; shared IPs or generic email providers alone do not establish abuse. Marketing opt-in is separate and optional. Privacy and acceptable-use obligations are explained in the linked Privacy Notice and Terms. Support impersonation cannot accept customer terms. The accepted Terms include the versioned Data Processing Addendum, Data Protection and Security Policy, Acceptable Use Policy, Cancellation/Refund Policy and Subprocessor Notice. Privacy includes the separate optional-cookie controls. Material future changes require fresh applicable acceptance; accepted text and previously paid terms remain recorded.