Terms of Service
Effective October 8, 2026
terms-2026-10-08-v2
These terms are an agreement between your organization and KeepCarrier LLC ("we", "us"), the operator of KeepCarrier. They govern access to and use of the KeepCarrier website, application, and related services (together, the "Service"). An organization purchase or signup requires its authorized representative to accept the displayed current terms. The Data Processing Addendum, Data Protection and Security Policy, Acceptable Use Policy, Cancellation/Refund Policy and Subprocessor Notice linked and reproduced below form part of these terms. A staff member accepting personal account obligations alone does not declare authority to purchase or enter an organization agreement. If you do not agree, do not use the Service.
On this page
- The service
- Accounts and organizations
- Subscription and payment
- Your data
- Carrier data
- Calling, texting, and email compliance
- Acceptable use
- Connected accounts and third-party providers
- Availability and changes to the service
- Disclaimers
- Limitation of liability
- Indemnification
- Termination
- Governing law and disputes
- Changes to these terms
The service
KeepCarrier is subscription software for freight dispatch and carrier-sales teams. It helps your organization find motor carriers from public government registration data, organize them into lead queues, assign them to your agents, and contact them by phone, text message, and email without leaving the product. It also keeps a record of your team's outreach so managers can see what has been worked and what happened.
KeepCarrier is software only. We are not a freight broker, a motor carrier, a load board, or a party to any arrangement between you and a carrier. We never take possession of freight, we do not set your rates, and we do not guarantee that any carrier will answer, respond, or do business with you.
Accounts and organizations
An account belongs to an organization. The person who creates the organization is its owner and is responsible for every agent they invite, every permission they grant, and everything done under the organization's accounts. You must be authorized to act for the organization you register.
Provide accurate information when you sign up and keep it current. Keep login credentials confidential, and tell us promptly at the contact address below if you believe an account has been compromised.
Subscription and payment
Starter costs $89 per month and includes 2 working-agent seats. Team costs $179 per month and includes 5 working-agent seats. Scale costs $329 per month and includes 10 working-agent seats. Additional working-agent seats cost $35 per month on every paid plan. Owner and admin accounts do not count as working-agent seats. Only Starter includes a seven-day free trial with 2 working-agent seats; Team and Scale have no free trial. Extra seats require paid activation. Payment and plan changes are confirmed by the KeepCarrier billing team; submitting a request does not activate a subscription. Calling and messaging provider charges are separate.
Each agent seat may be assigned up to 1,000 leads per week under the Service's current configuration. This limit is part of the current plan and may change with notice.
Only an eligible Starter application can receive the seven-day trial. Trial lead allocation is limited to 2,000 gross allocations per organization, without replenishment through weekly resets or seat deletion. Replacement accounts do not create another entitlement. Review and appeal remain available when eligibility signals match a previous trial.
Payment is currently collected by direct payment (for example, by invoice) rather than by self-serve card checkout. Subscription fees are billed monthly in advance. We may change pricing with at least 30 days' notice, and a change never applies to a period you have already paid for.
An authorized organization representative can cancel renewal in Billing. Cancellation ends access at the already-paid boundary, without renewal grace. Established paid subscriptions can receive up to 72 hours ordinary renewal grace under their accepted contract. Expired trials, pending payments and overdue holds restrict workspace services and published customer websites. Billing, sign-in, recovery and support/data requests remain available. Requests and receipts alone do not renew or activate service. The Subscription and Trial Policy explains exact quote acceptance, proration, deadlines, scheduled capacity changes and the separate one-time legacy transition. Refunds and disputes are reviewed through support; this policy creates no automatic refund promise and does not limit any rights required by applicable law.
Your data
Your organization owns its data: the leads it works, the notes it writes, the statuses it sets, the call and message records it creates, and the settings it configures. We claim no ownership of any of it.
You give us permission to store and process that data for one purpose: operating and improving the Service for you. That includes showing it back to your team, sending email from your connected mailboxes, handing contact actions to your selected external apps, and keeping the Service secure. We do not sell your data, and we do not share one organization's working data with another.
Each organization's leads, notes, communications, and settings are isolated from every other organization. Another customer working the same carrier cannot see your activity, your notes, or your prices.
Carrier data
The carrier information in the Service (company names, USDOT and MC numbers, addresses, phone numbers, fleet size, safety and inspection records) is derived from public government sources, principally the Federal Motor Carrier Safety Administration (FMCSA) registration and safety datasets and the National Highway Traffic Safety Administration's vPIC database. We compile and organize that public data; we do not create it.
Carrier data is provided as is. Government registries can be wrong, incomplete, or out of date, and a carrier's authority, insurance, or safety status can change at any time. We do not verify records individually, and we do not guarantee accuracy, completeness, or timeliness.
Treat carrier data as a starting point for outreach, not as a compliance or safety determination. Before relying on a carrier's authority, insurance, or safety record, verify it against the current FMCSA record. That verification is your responsibility.
Calling, texting, and email compliance
Your organization is the caller and the sender of every call, text, and email made through the Service, and your organization is responsible for making each one lawfully. KeepCarrier provides the tooling; the legal responsibility for outreach stays with you.
That responsibility includes, at a minimum: the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, the National Do Not Call Registry and state do-not-call lists, state telemarketing laws, the rules on autodialed and prerecorded calls and marketing text messages, permitted calling hours, call-recording consent laws (some states require every party's consent), and the CAN-SPAM Act for commercial email. If you send texts, you are also responsible for your telephony provider's requirements, including A2P 10DLC registration.
A phone number or email address appearing in a public carrier registry is not consent to be contacted. Whether you may call or text a number, and in what way, depends on the law and on any consent you have obtained. If you are unsure, consult your own counsel. Nothing in the Service or in these terms is legal advice.
The Service includes tools that help you honor opt-outs, such as unsubscribe links and per-organization email suppression lists that are checked before every send. These tools help, but they do not make an unlawful call lawful. When a person asks not to be contacted, you must honor that request promptly, on every channel, whether or not a tool handled it for you. A request made by replying to an email reaches your mailbox, not the Service, so acting on it is up to you.
Acceptable use
You agree not to use the Service to violate any law; to harass, threaten, or deceive anyone; to send spam; to use several mailboxes to hide who is sending, to get around a mail provider's sending limits, or to reach an address that has opted out; to access or attempt to access another organization's data; to probe, scan, or disrupt the Service or its infrastructure; to resell or sublicense access to the Service; or to export carrier data at a scale that amounts to republishing the registry rather than working your leads.
We may investigate suspected violations and may suspend access while we do. See Termination below.
Connected accounts and third-party providers
Calling and texting are handed to each user's selected external calling or messaging app. KeepCarrier does not operate a telephony account for your organization or observe whether an external call completes. Email to carriers is sent from your organization's own connected mailboxes, such as Google, Microsoft, or another SMTP provider, and replies land in those mailboxes. The Service only sends: it does not read, download, or store the mail your mailboxes receive, so replies, bounce notices, and opt-out requests sent by reply are yours to handle.
Connect only mailboxes your organization is authorized to send from. Every mailbox you connect sends in your organization's name. When you connect more than one, the Service spreads email across them and applies daily sending limits to each. Those limits reduce risk; they do not guarantee delivery or override a provider's own rules.
Those accounts belong to you and are billed by their providers under their own terms, which you must follow. We are not responsible for a provider's availability, pricing, deliverability, or account decisions, including a provider suspending your account under its own policies.
KeepCarrier uses YouTube API Services to publish to and measure its own YouTube channel. Where a feature of the Service uses YouTube API Services, using it means you agree to be bound by the YouTube Terms of Service at https://www.youtube.com/t/terms.
Availability and changes to the service
We work to keep the Service available and improving, but it is provided as is and as available. We do not promise any particular uptime unless we have agreed to one in a separate written agreement. Parts of the Service are in active pilot and may change as the product develops; where a change materially reduces what you have paid for, we will tell you before it takes effect.
Disclaimers
To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting that, we do not warrant that carrier data is accurate or current, that any call, text, or email will be delivered or answered, or that the Service will produce any particular sales result.
Limitation of liability
To the maximum extent permitted by law, neither we nor our suppliers or licensors are liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Service, even if we have been advised of the possibility of such damages.
Our total liability for all claims arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or, if you have paid us nothing, to US $100.
Some jurisdictions do not allow certain limits on liability. In those places, these limits apply only to the extent the law allows.
Indemnification
You agree to indemnify and hold us harmless from claims, demands, fines, and expenses (including reasonable attorneys' fees) brought by any third party and arising out of your organization's outreach or content, including claims that your calls, texts, or emails violated the TCPA, do-not-call rules, call-recording consent laws, CAN-SPAM, or similar laws, or arising out of your breach of these terms.
Termination
You may cancel at any time as described in Subscription and payment. We may suspend or terminate access for material breach of these terms, for nonpayment, for unlawful use, or for conduct that creates legal risk or harm for us, for other customers, or for carriers, and we will explain why where the law allows.
When service ends, an authorized representative may request a support-assisted export or deletion review. The Data Processing Addendum and Privacy Policy govern return, deletion, backups and restricted lawful retention. Payment holds do not automatically delete data, and retained commercial or suppression evidence is not erased merely to remove a dispute record or opt-out.
Governing law and disputes
These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these terms or the Service will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and both sides consent to the jurisdiction of those courts.
Changes to these terms
We may update these terms from time to time. If a change is material, we will give notice by email or inside the product before it takes effect, and the new effective date will appear at the top of this page. Material new commercial terms require fresh applicable acceptance before a new purchase or renewal governed by them. Accepted versions and already-paid periods are preserved. Privacy notice updates describe processing and do not replace a separately required optional consent. If you do not accept new commercial terms, contact support and cancel renewal under the already accepted agreement.
Related policies and agreements
Data Processing Addendum
/policies/data-processingOctober 8, 2026
data-processing-2026-10-08-v1
This addendum forms part of the Terms between KeepCarrier LLC and the organization represented by an authorized customer. It applies when KeepCarrier processes customer-controlled personal data on that organization's behalf. For that processing the customer is the controller and KeepCarrier is the processor, or the corresponding roles under applicable law. Mandatory legal obligations prevail over conflicting commercial terms.
Processing schedule
The subject matter is providing the customer's carrier-sales workspace, lead assignment, outreach history, collaboration, website publishing, billing-linked access and support. Processing includes receiving, storing, organizing, displaying, transmitting on instruction, securing, exporting and deleting data. It lasts while service is provided and during the restricted return, deletion or lawful-retention process afterwards.
Data can include staff names and work contact details, customer-entered carrier contacts, lead notes and statuses, communication content and metadata, uploaded files and website inquiries. Data subjects include the customer's staff, contacts and website visitors. The product is not designed to receive sensitive health, biometric, financial-card or other special-category data. Account administration, our own security/billing records and independently compiled public registry data are addressed separately in the Privacy Policy where KeepCarrier determines their purposes.
Documented instructions and confidentiality
The accepted Terms, this addendum, supported settings and authorized support requests are the customer's documented instructions. We process customer-controlled personal data only on those instructions unless applicable law requires otherwise. We will inform the customer of such a legal requirement where permitted and flag an instruction we reasonably believe violates applicable data-protection law. We do not sell customer-controlled personal data or use customer content to train a shared AI model.
The customer is responsible for a lawful basis, accurate notices, outreach permissions, minimizing uploaded data and communicating lawful instructions. People authorized to process customer data must be subject to confidentiality obligations and access only what their duties require.
Security, rights and incident assistance
KeepCarrier implements appropriate technical and organizational safeguards as described in the Data Protection and Security Policy. Taking account of the processing and information available, we reasonably assist the customer with data-subject requests, security duties, breach notifications, impact assessments and consultations required by applicable law.
Requests received directly from individuals about customer-controlled data are referred to the customer where appropriate, unless law requires us to respond. We do not independently disclose another person's tenant data. We notify the customer without undue delay upon awareness of a personal-data breach affecting its processed data, with available details about its nature, impact and mitigation, supplementing them as the investigation progresses.
Subprocessors and international processing
The customer authorizes the service providers in the published Subprocessor and Third-party Services Notice for their stated purposes. We require relevant subprocessors to protect the processed data under contractual obligations appropriate to their work and the applicable law, and remain responsible for their processing obligations to the extent required by law. Customer-selected calling or mailbox providers process under the customer's own agreements and documented instructions.
We provide advance notice of a material new or replacement subprocessor where practicable, ordinarily 30 days, through the customer contact or product. A customer may promptly object on reasonable data-protection grounds; the parties will discuss an alternative or lawful termination if the issue cannot be resolved. An urgent security or legally required replacement may require shorter notice, with explanation.
The main application database and object storage are in the United States; authorized operations and service providers may process data internationally. A required restricted transfer must use a lawful mechanism and any necessary assessment or supplementary measures. This addendum by itself is not an executed EU Standard Contractual Clauses document, UK IDTA, adequacy decision or certification. Contact support before a use requiring a specific transfer agreement; access or continued use is not a substitute for a legally required safeguard.
Return, deletion and retained evidence
At the customer's verified request after service ends, we will arrange return or deletion of customer-controlled personal data, subject to applicable law and the customer's lawful instructions. This is a support-assisted process, not an automatic deletion triggered by overdue billing. Backups remain restricted until their configured expiry; data retained under a legal obligation remains protected and is processed only for that obligation.
Our independent billing, acceptance, security and suppression evidence is governed by the Privacy Policy and applicable retention duties, rather than being erased by an instruction that would destroy a lawful dispute record or opt-out. Each request is scoped and recorded; blanket disabling of commercial-evidence protections is not a deletion method.
Information, audits and precedence
We provide information reasonably necessary to demonstrate the obligations in this addendum and allow or contribute to audits and inspections required by applicable law. The parties coordinate proportionate scope, confidentiality and timing, and protect other tenants; contractual coordination cannot remove a mandatory legal audit right. No term relieves either party of its own statutory duties.
For customer-controlled personal-data processing, this addendum takes precedence over conflicting general Terms. The commercial liability provisions apply only to the extent lawful and do not restrict an individual's or authority's mandatory remedies. A staff member's personal acceptable-use acknowledgement alone cannot enter this addendum for the organization; acceptance requires an authorized organization representative.
KeepCarrier LLC, 1207 Delaware Ave, Wilmington, DE 19806, USA. Contact support@mail.keepcarrier.com for privacy, security, billing and contractual requests.
Data Protection and Security Policy
/policies/data-protectionOctober 8, 2026
data-protection-2026-10-08-v1
This policy describes safeguards for KeepCarrier customer data and the responsibilities shared by KeepCarrier LLC and its customers. It is incorporated into the Terms of Service. It is not a certification, a promise of uninterrupted availability or a guarantee that every security incident can be prevented.
Data boundaries and access
Customer-owned leads, notes, communications, settings and uploaded files are scoped to their organization. Shared public carrier facts remain separate. Server-side authentication, role, ownership and current subscription checks protect workspace operations. Support access must be authorized, scoped and recorded; another customer has no right to your private activity.
Customers must grant only appropriate permissions, maintain accurate account contacts, protect credentials and connected mailboxes, promptly remove access that is no longer needed, and report suspected compromise. Do not upload passwords, payment-card details, sensitive health data or special-category personal data into lead notes or other general-purpose fields.
Technical safeguards
The production application uses HTTPS, a private PostgreSQL database with encrypted storage, encrypted object storage, and server-side secret references. Connected mailbox credentials are encrypted and are not sent to client browsers. Tenant photo and attachment downloads enforce current ownership and entitlement; private tenant photos do not have anonymous raw-bucket access. Shared vehicle imagery may remain public.
Safeguards include permission checks, rate limits, session controls, abuse review, immutable commercial evidence and application monitoring. No statement here claims that every account has mandatory multi-factor authentication, that all content is encrypted end to end, or that KeepCarrier has an ISO 27001, SOC 2 or other independent certification.
Backups, retention and restoration
Database backups support operational recovery. They do not replace a customer's own lawful records or guarantee a particular recovery time or recovery point. Restored systems must preserve tenant isolation, opt-outs and commercial evidence. We review retention and deletion requests according to the Privacy Policy and Data Processing Addendum; payment holds do not erase stored data.
Commercial, security and suppression evidence may remain where necessary for legal obligations, disputes, abuse prevention or honoring an opt-out. Backups expire under their configured lifecycle. Where retained data cannot yet be erased lawfully, it remains restricted and is not used to restore a deleted customer's ordinary workspace.
Security incidents and reports
Report suspected exposure or a vulnerability to support@mail.keepcarrier.com with enough detail to investigate, without including passwords or unrelated personal data. Do not access other tenants, disrupt the service or conduct intrusive testing without written authorization.
We investigate reported incidents, contain unauthorized access, preserve relevant evidence and provide affected customers information without undue delay after becoming aware of a personal-data breach affecting data we process for them. Information may be provided in stages. Each party remains responsible for notifications to authorities or individuals that the applicable law requires. No paid subscription creates an unadvertised 24-hour incident-response SLA.
Assurance and data requests
Authorized organization representatives may request relevant security information, an export or a scoped deletion review through support. Identity and authority must be verified. Audit arrangements must protect other tenants and confidential security information; applicable legal audit rights are not excluded. Previously downloaded material, third-party caches and external communications cannot be recalled.
KeepCarrier LLC, 1207 Delaware Ave, Wilmington, DE 19806, USA. Contact support@mail.keepcarrier.com for privacy, security, billing and contractual requests.
Acceptable Use Policy
/policies/acceptable-useOctober 8, 2026
acceptable-use-2026-10-08-v2
This policy applies to all KeepCarrier users and customer organizations and forms part of the Terms. The organization remains responsible for its accounts, content and lawful outreach. Reporting suspected abuse does not authorize access to another customer's data.
Lawful content and outreach
Do not send unlawful spam, fraudulent claims, threats or infringing content. Verify the permission, calling hours, recording rules and opt-outs applicable to each channel and location. Public registry contact data does not establish outreach consent. Customer mailbox replies and reply-based opt-outs are the customer's responsibility. KeepCarrier's safety tools and mailbox rotation do not override provider or legal limits.
Access, trial and payment abuse
Do not bypass organization isolation, permissions, subscription holds, quotas or seat rules; share one working login among people to evade purchased capacity; forge receipts or policy acceptance; or create replacement organizations, emails or contact identities to repeat an evaluation. Bots, credential attacks, scraping beyond authorized use and attempts to retrieve another tenant's photos or files are prohibited.
Security and customer content
Do not upload malicious files, unauthorized personal data, payment-card secrets or special-category data to general-purpose fields. Do not probe or stress infrastructure without written permission, impersonate a carrier or staff member, evade suppression or use a customer's website for phishing. Use only mailboxes, logos, photos and other content you have a right to use.
Review, restriction and appeal
We may review suspected misuse, preserve relevant evidence and restrict risky service while investigating. We explain material restrictions where lawful and safe; a signal alone is not proof of fraud. Contact support to appeal. A restriction does not erase data, create a refund automatically, excuse accrued payment or reset trial eligibility. Applicable mandatory rights remain protected.
KeepCarrier LLC, 1207 Delaware Ave, Wilmington, DE 19806, USA. Contact support@mail.keepcarrier.com for privacy, security, billing and contractual requests.
Cancellation, Refund and Payment Dispute Policy
/policies/refundsOctober 8, 2026
refunds-2026-10-08-v1
This policy forms part of KeepCarrier's Terms and Subscription and Trial Policy. It describes the current manual confirmed-payment workflow. It does not promise automatic card charging or an automatic transfer of refunds, and it does not waive mandatory rights under applicable law.
Cancellation and capacity changes
An authorized organization representative can cancel renewal in Billing. Already-paid access ends at its paid-through boundary without additional renewal grace. Cancelling an unapproved request prevents that request from activating service; it does not undo a previously confirmed payment. An approved downgrade takes effect at its accepted boundary only if occupied and reserved working seats fit.
Refund review
Send support your organization, request or receipt reference and reason. Never send card credentials or bank-login secrets. We review duplicate or incorrect payments, an agreed commercial adjustment, inability to provide contracted service and rights the applicable law requires. Cancellation, unused seats or poor outreach conversion alone do not create an automatic refund under this policy. Approved amounts, timing and payment route are confirmed in writing after verifying the payer and original funds.
Reversals and disputes
Report a billing error promptly so it can be reconciled. A verified external refund or reversal is recorded as an append-only adjustment against the original payment; the app does not itself move the money. Access may be held while payment entitlement is reconciled. No adjustment can erase original receipt/acceptance evidence or manufacture a new trial. Nothing prevents a lawful bank dispute, complaint or statutory remedy.
KeepCarrier LLC, 1207 Delaware Ave, Wilmington, DE 19806, USA. Contact support@mail.keepcarrier.com for privacy, security, billing and contractual requests.
Subprocessor and Third-party Services Notice
/policies/subprocessorsOctober 8, 2026
subprocessors-2026-10-08-v1
This notice identifies the principal service-provider categories used by KeepCarrier LLC. It distinguishes our processors from customer-selected communications providers and public data sources. It is incorporated into the Data Processing Addendum; a listing alone is not a claim of certification or an executed cross-border transfer agreement.
Hosting, storage and request protection
Amazon Web Services supplies application hosting, PostgreSQL database, object storage, network delivery, logs, backups and runtime secret infrastructure. The primary application database and storage are in us-east-1 in the United States; network delivery and authorized operations can involve other locations. Categories include customer workspace data, uploaded files and limited service/security metadata.
Upstash provides the configured Redis service for request limits, coordination and related cache/queue metadata. Its processing location follows the configured service and contractual terms; we do not describe every cache as residing in the same region as the main database. Data sent to this service is limited to what the feature needs.
Required service email
Resend is the current transactional email provider for signup, invitations, billing, recovery and platform support notices. It receives necessary recipient addresses, message content and delivery metadata. Amazon SES is a configured alternative, not a second route that duplicates every send. Email delivery crosses recipient networks and cannot be confined to the application's database region.
Customer-selected and independent services
A customer's chosen SMTP/mailbox and calling or messaging applications process under that customer's arrangements. KeepCarrier sends authorized outreach through the customer's connected mailbox; external calling/texting is a handoff, not a KeepCarrier telephony account. Optional Google sign-in uses Google's identity service under its applicable terms. Government registry sources such as FMCSA and NHTSA supply public records; they are not recipients of private tenant activity merely because we retrieve registry facts.
Our own social-media connections are for KeepCarrier's platform accounts, not access to customer social accounts. The Privacy Policy describes that independent activity. Paid third-party AI processing of customer content is not implied by this notice; introducing it requires appropriate disclosure, instructions and safeguards.
Changes and objections
We maintain this versioned notice and communicate material additions/replacements under the Data Processing Addendum. Contact support for current provider/transfer details or a reasonable data-protection objection. An organization's authorized representatives are responsible for maintaining a reachable contact address and reviewing notices.
KeepCarrier LLC, 1207 Delaware Ave, Wilmington, DE 19806, USA. Contact support@mail.keepcarrier.com for privacy, security, billing and contractual requests.