Acceptable Use Policy
Effective October 8, 2026
acceptable-use-2026-10-08-v2
This policy applies to all KeepCarrier users and customer organizations and forms part of the Terms. The organization remains responsible for its accounts, content and lawful outreach. Reporting suspected abuse does not authorize access to another customer's data.
On this page
Lawful content and outreach
Do not send unlawful spam, fraudulent claims, threats or infringing content. Verify the permission, calling hours, recording rules and opt-outs applicable to each channel and location. Public registry contact data does not establish outreach consent. Customer mailbox replies and reply-based opt-outs are the customer's responsibility. KeepCarrier's safety tools and mailbox rotation do not override provider or legal limits.
Access, trial and payment abuse
Do not bypass organization isolation, permissions, subscription holds, quotas or seat rules; share one working login among people to evade purchased capacity; forge receipts or policy acceptance; or create replacement organizations, emails or contact identities to repeat an evaluation. Bots, credential attacks, scraping beyond authorized use and attempts to retrieve another tenant's photos or files are prohibited.
Security and customer content
Do not upload malicious files, unauthorized personal data, payment-card secrets or special-category data to general-purpose fields. Do not probe or stress infrastructure without written permission, impersonate a carrier or staff member, evade suppression or use a customer's website for phishing. Use only mailboxes, logos, photos and other content you have a right to use.
Review, restriction and appeal
We may review suspected misuse, preserve relevant evidence and restrict risky service while investigating. We explain material restrictions where lawful and safe; a signal alone is not proof of fraud. Contact support to appeal. A restriction does not erase data, create a refund automatically, excuse accrued payment or reset trial eligibility. Applicable mandatory rights remain protected.