Turn a new hire into an agent who can hold a driver on the phone.
Carrier Academy is a course path built into every KeepCarrier workspace. Agents hear real-sounding calls between an agent and a driver, learn why each line works, practice it and pass a graded quiz before moving on.
Three steps, no setup project
How it works- 1
Follow one course path
Seven courses in order: Trucking 101, Dispatch basics, Speaking clearly, Opening the call, Handling objections, Finding the right fit, and Next steps and follow-up.
- 2
Watch, learn, practice, quiz
Each lesson plays a voiced example call with captions, explains the key moments, gives a practice drill and ends with a quiz graded on the server.
- 3
Use the same lines on real calls
Academy teaches the lines in the Call Guide, so what an agent learns is exactly what appears on screen when they dial a carrier.
What changes on your floor
Why teams use itOn for every team
Training is part of every plan and appears in each agent's navigation. There is nothing to buy or switch on.
Hard to skip through
Example calls must be heard the first time, each step has a minimum time, and quizzes have retake waits, so progress means the agent did the work.
Built for agents new to trucking
Lessons start with trucks, trailers, lanes and how drivers get paid, so people from any sales background can follow.
Growing every release
New lessons ship to every workspace as they are released. Agents keep their progress and pick up where they left off.
- Does training cost extra?
- No. Carrier Academy is included in every KeepCarrier plan and is on for every organization by default.
- How long is each lesson?
- Most lessons take fifteen to twenty minutes across their steps. Agents can stop and resume at any point.
- Can agents train on a phone?
- Yes. Lessons, example calls and quizzes work on desktop and mobile browsers.
Everything your floor needs, one price per team
Agent training is included in every plan, with targeting, the Call Guide, Carrier Academy and team reports. Try it with 2 sales agents and 1 dispatcher for seven days, no credit card.