Know how your floor is doing without walking the floor.
Live attendance, every recorded outcome, callbacks with a clear owner and a report for each agent. The overview tells you who needs help today, not last month.
Three steps, no setup project
How it works- 1
Agents log outcomes as they go
One tap records the call result and moves to the next carrier. Callbacks get a time and an owner.
- 2
The overview updates live
Attendance, presence, outcomes and follow-ups due, for today or any period, starting from this week.
- 3
Coach from the numbers
Per-agent reports and the leaderboard show who converts, who needs targeting changes and who needs training.
What changes on your floor
Why teams use itAttendance and presence
See who signed in, when, and who is active right now.
Callbacks never orphaned
Follow-ups move with the carrier on a transfer, so a promise to a driver is always someone's job.
Per-agent reports
Outcomes, conversion and activity for each person, with the period carried from screen to screen.
A leaderboard agents see too
The same closers board admins see, so the floor competes on the numbers that matter.
Team performance, answered.
QuestionsWorks together with
- Can admins work leads too?
- Yes. Admins can call and message carriers, and agents can transfer a carrier to an admin or owner.
- Does it work for remote teams?
- Yes. Everything is in the browser, including team chat and browser notifications, so remote agents stay on the same page.
Everything your floor needs, one price per team
Team performance is included in every plan, with targeting, the Call Guide, Carrier Academy and team reports. Try it with 2 sales agents and 1 dispatcher for seven days, no credit card.